I once heard influential thinker Michael Porter say that strategy is as much about what you choose not to do, as what you choose to do. Over time,...
Brand Centric Growth
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Amazon Is Coming: How Auto Dealerships Can Win
When the history of retail in the digital era is written, the calculus in defining winners and losers will center around how retailers leverage...
Black Book Used Vehicle Retention Index Finishes December On a Slightly Weaker Note
2017 Overall Saw Stronger-Than-Expected Retention Rates from Economy & Hurricanes LAWRENCEVILLE, GA (January 5, 2018) – Black Book, a division...
Mystery Solved: Someone Created More GMB Listings For Your Dealership
A Toyota dealer called me this week to ask what I thought was a simple question. The eventual answer to his question opened up a can of worms. All...
Could Subscription Services & Autonomous Vehicles Solve the Recall Epidemic?
While the struggle to decrease unrepaired recall vehicles on the road continues, new business models and technologies are arriving which could...
Are Autonomous Vehicles the Future of Automotive Marketing?
If you backtrack through the history of advertising and marketing, you’ll find it’s always been about pushing the message to the consumer. In the...
The New Year’s Resolution You Should Keep: Managing Your Healthcare Costs
January is the month of new beginnings, and of course, New Year’s resolutions. But beyond setting a personal goal this year, what if you decided to...
Used Car Market Insights: Record Decline for Car Segment
Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight...
Texting: The New Normal in Fixed Ops?
Most people check their mobile phones within five minutes of waking up. According to a study by Deloitte, people in the United States across all age...
Do You Want E-Contracting or Not? Decide Already!
Much progress has been made in the journey towards paperless transactions. We can now sign tax returns online; sign electronic pads at many...