Often when I travel, I encounter things that connect with what I am currently working on with my company or with my clients. I am always looking for...
The Current State of Denial
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To Improve Customer Experience, Employees Must Own It!
Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over...
ELEAD1ONE Inbound Call Center Delivers 70 Percent Service Appointment Set Rate for Gettel Automotive Group
Customer Experience Improvement Drives 15 Percent Increase in Fixed Ops Atlanta, GA – October 23, 2017 - ELEAD1ONE announced today that its inbound...
“Talking” to Millennials: How to Speak Their Language
I was recently asked my thoughts about reaching the Millennial audience differently. Anyone with teenagers, like myself, does not need data to know...
vAuto Founder Dale Pollak Publishes Fourth Book For Retail Automotive
“Like I See It” Achieves Best-Seller Status In Advance Of Official Release OAKBROOK TERRACE, IL (Oct. 17, 2017) –vAuto founder Dale Pollak hadn’t...
5 Ways to Use Inventory Tracking Beyond Sales
We all know inventory tracking works really well during the sales process. A customer comes up, the dealer salesperson talks to them about their...
Managing Multiple Franchises
Anyone who has ever put together a jigsaw puzzle understands the straightforward, yet far from simple premise of taking multiple, seemingly...
The Dominance of Video Marketing for Business
As video continues its quick rise it has become the most engaged with and preferred type of content for consumers. Marketers have taken notice and...
Internal Controls Dealerships Should Have – But May Not Have Thought About
Dealership organizations do not typically think about identifying and testing internal controls. With the volume of transactions in a dealership...
Infutor Introduces Auto In-Market Audience Solution
Auto In-Market Leverages Consumer Identities, Intelligence and Predictive Analytics to Help Omnichannel Marketers Target High Propensity Auto...