It is not what you know about your products that is most important, it is what you know about your customers. After all, customers don’t care what...
5 Questions That Are Missing from Your F&I Customer Interviews
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Increasing Service Business Through Convenience – A Tactical Approach
What do the success of service-based companies like Uber, Grubhub, or Airbnb tell us about today’s consumer? We know that people are looking for...
A Little Re-Tooling Can Get You Great Improved Results
A few years ago, I wrote an article titled, “It All Starts at the Top,” which generated a lot of interest primarily from readers aligning with the...
Collision Shop Liability Is a Serious Issue for All – Read This!
Unless you have been living under a rock outside of your auto business, you’ve heard of the $30 million-plus award against a franchised dealer’s...
Great Service Managers Follow a 4C Approach
Every time I ask service managers about the 4th C I get a blank stare. All service managers know about the 3 Cs: Concern, Cause, and Correction, but...
Building Your Business by Building Your People!
“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s powerful, isn’t it? Zig Ziglar was...
Trade, Tariffs and Labor
By Champ Rawls, Succession Advisor, The Rawls Group The U.S. economy has been experiencing one of the strongest upward surges in years. The Bureau...
The Art and Science of Parts Inventory Reconciliation
While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many years, our firm has seen...
How to Add $1.0MM to Your Bottom Line Profits
Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to add $1,000,000 to your...
7 Questions to Ask When Hiring a Customer Service Trainer
The average customer will see their automotive salesperson once every three years. The same customer will see their service advisor approximately...