Several years ago, I reviewed research on the power of the spoken word vs. non-verbal graphic impact. The results were stunning. 116 study...
Power of the Spoken Word
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Is Yours a Culture of Salespeople or Solution Specialists?
Do you have sales personnel or solution specialists at your dealership? Is there truly a difference between the two terms? Can changing the language...
Communicate More Effectively with Your Customers
In the race to make a sale, dealerships often rely on templates in CRMs. These templates – including autoresponders – can hurt a dealership’s...
Auto/Mate Announces Integration with Kelley Blue Book
Albany, NY – November 5, 2018 – Auto/Mate Dealership Systems today announced the integration of its DMS with Kelley Blue Book® Values. Auto/Mate...
Hard Facts: How to Build a PR Strategy to Grow Your Business – 3 TOOLS!
This week’s #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what it means to be a #Google Partner. She also gives some strategies
The Next Big Thing for Car Dealerships
A new year around the corner brings with it a renewed focus on self-improvement and growth. As 2018 has seen growing pressure on variable margins...
Assessing Your 2018 Cost Reduction Efforts
The one common denominator in my conversations with dealers and their management teams this year is that almost every group has some cost reduction...
The Five True Challenges in Service and How to Capitalize on Them
Convenience, Value, Speed and Transparency and Trust have been around a long time. The difference between now and then, is that the volume of...
How Many Hours Do You Need to Sell This Month?
Ask any dealer, general manager, or sales manager how many cars they need to sell this month and they’ll immediately know the answer. No matter what...
Stop Stressing Yourself Out!
It’s common to complain that “this or that person stressed me out,” or that a particular situation creates undue stress in your life. It’s even more...