As an F&I manager, you offer products and services that can literally change your customers' lives. Unfortunately, if your customers don’t like...
6 Habits of Exceptionally Likable F&I Managers
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Facebook Remains a Dominant Force in Digital Strategy and Consumer Behavior
Having a digital strategy is the best way to prepare your organization's infrastructure so that it will be positioned to compete in all facets of...
5 Search Strategies for Selling New 2019 Vehicle Models
The automotive industry is ever-changing and dynamic. It is estimated that 75 new vehicle models will launch in 2018(1) - of which 45 percent will...
Hiring/Retaining Talent & Laying Off Excuses
High employee turnover is affecting dealerships and dealer groups across the U.S. — and if you're a dealer principal or general manager reading...
Good Tidings of Great Joy: Fixed Ops Has a Bright Future!
‘Tis the season to be of good cheer, and fixed ops departments have much to celebrate. The future for dealership parts and service departments is...
What You Should Know About the Tax Cuts and Jobs Act of 2017
The automotive retail industry is no stranger to oversight and regulations by both state and federal authorities. In addition, because dealerships...
Why You’re Overspending in Search Campaigns
Paid search is an area where dealerships commonly overspend (in huge amounts), and at the same time, do not inspect their campaigns at a detailed...
Steak Knives, Really?
After having attended a remarkable Digital Dealer 25 Conference & Expo in Las Vegas, I was left with a few lasting notes that I thought I might...
Reality Check: Is Your Team Too Dysfunctional?
“Dysfunctional” is defined as not operating normally or properly; having malfunctions. Following are signs of a healthy and functional team, as well...
Is Your Dealership’s Foundation Shaky, Shifting or Built on Solid Ground?
Architects and builders everywhere when asked, “What is the most important step in building a quality long-lasting structure, whether it be a home...