Harvard Business Review reported that the number one complaint among customers is the absence of follow-up. As a result, 65% of customers are likely...
Are You Following Up?
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Is Your Customer Data Safe?
Consumer data privacy concerns are constantly in the news. Growing pressure on lawmakers to do something has resulted in a wave of new consumer...
BLACK BOOK USED VEHICLE RETENTION INDEX DECLINES FOR 5TH STRAIGHT MONTH
Despite Recent Decline, Index Is Still Higher Than Its Level A Year Ago LAWRENCEVILLE, GA (May 6, 2019) – Black Book, a division of Hearst that...
Artificial Intelligence Moves Closer to Reality for Dealerships: Digital Dealer 26 Takeaways
As the renowned science fiction author Isaac Asimov famously put it, “Today’s science fiction is tomorrow’s science fact.” That statement is...
Let’s Get Visual: Targeting Auto Shoppers with Video
One of the biggest challenges for dealers today is knowing which marketing channels deliver the best reach, frequency and ROI. For marketers...
ClearOne VIEW® Pro Delivers Custom Video Resolution, Scaling and Remote Monitoring at Volvo’s Manhattan Flagship Location
The new dealership, located on ‘Auto Row’ among other auto brand’s stores, uses the latest technologies to attract passersby and simplify...
BLACK BOOK VIN DECODE VALUATION DATA NOW INCLUDES BUILD DATA FROM GENERAL MOTORS
Leverages Black Book’s Most Precise Valuation Resources for Automotive Professionals LAWRENCEVILLE, GA (May 2, 2019) – Black Book, known in the...
Is Your Marketing Breaking Through the Noise?
Walk-ins are a major source of dealership traffic. On the one hand, that’s great for dealerships, because it means less time chasing down leads,...
Why Your Service Department Should Provide Pickup & Delivery
I have been studying Amazon and unknown to me, they seem to follow the same principle that I promote to dealers. I call it the Circle of Convenience...
Our Second Chance
We have all had moments we wished we could do-over. For anyone who saw Avengers Endgame, you understand the value of "undoing" cannot be overstated....