By Tom Kline, Lead Consultant & Founder, Better Vantage Point This is a real letter of a real dispute from a real customer who was really upset....
Good-Bye, Mr. Sales Manager
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5 Practices of Successful Sales Managers Today
By Dan Dulik, Director, Product Marketing, CDK Global/Elead As a dealership Sales Manager, your role is to build, cultivate, and manage your team....
The BDC Agent Play Plan That Works
By JoAnn Bedenbaugh, Sales Director, Volie Working in a call center (and yes, an in-house dealership BDC is a call center on a smaller scale) is...
IAA Interact™️ Wins Gold at the Insurance Times Awards 2021
Announcement from IAA, Inc. Industry’s most comprehensive merchandising platform wins for excellence in technology IAA, Inc. (NYSE: IAA), a leading...
Work Truck Demand Rises Creating Significant Opportunity for Dealers
Announcement from Work Truck Solutions Comvoy National Truck Locator Celebrates Two Year Anniversary Celebrating the two-year mark since its launch,...
How to Create New Dealership Profit Centers Through Your Service Valet Program
By Anthony Monteiro, Chief Operating Officer, DRAIVER It’s easy to say, “You should focus on delivering a knock-out customer experience in service.”...
New Auto-tech Ensures Dealers Aren’t Missing High Margin Sales
Announcement from ReturnCX Performance-based model. Dealers pay only for closed deals, never leads. At a small private event, ReturnCX officially...
PartsEdge Helps Hansel Automotive Stay Market Sensitive, Reduce Obsolescence, and Maximize Profits through Disruptive Year
Announcement from PartsEdge PartsEdge, the industry’s leading parts sourcing and management software provider, announced their software has helped...
360Converge Acquires Valuinsight, Marrying Data Analysis with Texting Automation to Best Serve Today’s Digital Consumer
Announcement from 360Converge 360Converge, the leading provider of communication workflow automation in automotive, announced the acquisition of...
DealerBuilt LightYear DMS Certified by Premium Automaker for Retail Delivery Reporting Integration
Announcement from DealerBuilt DealerBuilt, an enterprise Dealer Management System (DMS) provider for retail automobile dealerships, announced that...