For decades, the unofficial motto seemed to be “We’re for anything but change.” Then the pandemic threw our “normal” sales process into a tailspin. Showroom traffic has returned for some, but for others (largely depending on the state you’re located in) not so much. How can a salesperson adapt and thrive?
Phone and email are the titans of customer communications and most likely form the backbone of your business development. But you cannot rely solely on these forms of communication as customers today expect to be able to converse with you across various channels.
Online used car retailer Vroom bought its first Super Bowl ad to introduce the company to the hundreds of millions of fans that watched the game this year. Its purpose was to discuss the painful process of the lengthy time it takes to buy a car at a dealership.
By Scott Davis, President & Co-Founder, Volie If you have an internal BDC but aren’t measuring performance properly, you’re likely missing out...
By Dave DeCredico, Senior VP of Business Performance, APCO Holdings/EasyCare, GWC Warranty As we roll into the second quarter of 2021, it might be a...
By Sean Reyes, Chief Marketing Officer, Recall Masters Today's vehicles have more technology than ever before. With OEMs on a mission to make more...
By Travis Peterson, Product Owner, One View A glance into any dealership accounting office reveals a lot of paper. That’s because selling cars...
By Jeffrey Pierce, Sr. Director, UX, Dealer.com; & Casey Corcoran, Lead Product Analyst, Dealer.com Over the past year, people have depended...
By Travis Peterson, Product Owner, One View Electronic document storage is now becoming the rule rather than the exception at many dealerships – and...
By Tim Blochowiak, VP of Dealer Sales, Protective Asset Protection Over the last decade, consumer focus has shifted to cutting-edge electric cars...