It’s no secret that service customer retention in new car dealerships is dismal, actually pathetic. Hang around a new car service reception area and...
Gimme a Reason to Stay
read more
J.D. Power and LMC Automotive Report: July New-Vehicle Retail Sales Continue Strong Year-over-Year Growth
WESTLAKE VILLAGE, Calif. -- July's new-vehicle retail sales are expected to post the second strongest year-over-year growth rates during the past 12...
CU Direct Appoints New Chief of Staff
New executive brings track record of strategy development, execution and organizational management experience Ontario, Calif. – CU Direct...
Congressional Bill to Repeal ‘Obsolete’ Government Mandate on Dealerships Passes House
WASHINGTON – The House of Representatives this week passed legislation (unanimous voice vote) repealing a federal mandate that requires dealers to...
Ford Credit Earns $296 Million Net Income
DEARBORN, Mich. – Ford Motor Credit Company reported net income of $296 million in the second quarter of 2012, compared with $383 million a year...
Used Car Sales Estimated to be Down 5.7% in July
SANTA MONICA, Calif. -- TrueCar.com, the authority on new car pricing, trends and forecasting information, today released its July 2012 sales and...
Marc Bland Honored with Local and National Awards for Excellence
SOUTHFIELD, Mich. – Marc Bland, head of diversity and inclusion at Polk, was recently honored by two different organizations for his significant...
Vehicle Service Group (VSG) Invests in Manufacturing Updates and Expansions
New equipment purchased in North America; Asian plant to grow Madison, Ind. – Vehicle Service Group (VSG), parent company of leading vehicle service...
Test Drive Secrets: Do’s, Don’ts and Suggestions
Let’s talk about the processes, the playbooks and all the ABCs to closing. They all include how to identify and adjust to the natural tendencies of...
Auto Data Direct Offers Compliance Solutions for California Automobile Dealers
TALLAHASSEE, Fla. -- As of July 1, 2012, all California dealers who sell used cars are required to obtain a NMVTIS vehicle history report for every...