Hundreds of thousands of flooded cars have washed up on the shores of every state in the country. According to new research from Carfax, more than...
More Than 200,000 Flood Damaged Cars Back On U.S. Roads
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Save me time, too
We know that the majority of car buyers today walk into the showroom pretty well settled on what they want and how much they want to pay. They want...
Top 10 Used Cars with the Biggest Spike in Online Traffic
The top 10 used cars with the biggest spike in online traffic, from Auto Remarketing. There’s a bit of an odd coupling when you look at the types of...
What is Web-Based Technology
As children we all played the game of "grapevine" where one person whispers a message to another, which is passed through a line of people until the...
Which Tablet Is Best For Your Service Department?
We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer...
Here We Grow Again
“Loyd! It’s good to hear from you. I look forward to seeing you next week. I just wanted to speak with you on the phone before our meeting so you...
Is It Really Worth the Effort To Work With Orphan Owners?
Orphan Owners = Proven BuyersOrphan Owner: Customers whose salesperson has moved on. This also includes customers whose salesperson is still there,...
Dissecting Two Different Types Of Used Vehicle Retailers
In my conversations and travels, I encounter two different types of dealers. The first group often struggles with aged units in their used vehicle...
5 Marketing Metrics to Rule Them All
Big data. Two words you’ve been hearing a lot lately. What does it mean to a dealer? Complexity, confusion and frustration. Case in point: You’re...
How to Recruit Talented Employees to Enhance Customer Service
How to recruit talented employees to enhance customer service, from Customer Think. Happy employees make for motivated people who want to deliver...