Improve Customer’s Experience; Improve Your ROI
The relationship between ROI and your customer’s satisfaction can be difficult to quantify. CSI reports and reviews tell…
Event News February 9Latest in: News
Back to the Future
Years ago there was a movie called ‘Back to the Future’ featuring Michael J. Fox and a Delorean,…
Dealer News February 4
Train Your Way to Service Revenue and Growth
Technology is making cars more complex and therefore more prone to problems. But it's also making it easier…
Dealer News February 2
How to Increase Sales of Parts and Accessories Online and in the Retail Shop
As the pages of the calendar flip from December to January, every dealership in the country is evaluating…
Press Releases February 2
Interview with 2016 NADA Chairman Jeff Carlson
Jeff Carlson assumes the gavel this month as the National Automobile Dealers Association's Chairman for 2016. He began…
Dealer News January 15
Chimp, Chump, Champ – The 3 Stages of Successor Development
On a limited basis, The Rawls Group provides Successor Development Forums (SDF) for prospective leaders who feel they…
Dealer News January 10
What’s Your Dealership’s Chemistry with Women?
When it comes to customer service or sales, we often talk about having the right chemistry with a…
Dealer News January 7
Selling to Women: Cars Aren’t Power Tools
When it comes to buying a car, women have a myriad of choices in both the car and…
Press Releases December 12
Neuroscience and How it Impacts Selling Cars to Women
Even if everyone at your dealership is thoroughly trained and experienced in selling cars, you may be surprised…
Dealer News November 12
