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Great Service Managers Follow a 4C Approach

Every time I ask service managers about the 4th C I get a blank stare. All service managers…

Building Your Business by Building Your People!

“You don’t build a business, you build people—then your people will build your business!” –Zig Ziglar Wow! That’s…

Trade, Tariffs and Labor

The Art and Science of Parts Inventory Reconciliation

While consulting with parts department managers and owners on the recording and reconciling of parts inventories for many…

How to Add $1.0MM to Your Bottom Line Profits

Whether you are a single-point dealership, small group, mid-sized group or mega group of dealerships, the opportunity to…

7 Questions to Ask When Hiring a Customer Service Trainer

The average customer will see their automotive salesperson once every three years. The same customer will see their…

The Two Non-Negotiable Pillars of Accountability

I’ve written and spoken extensively about accountability in the 20 years since we started our company, Learn To…

Buy/Sell Trends Expected in 2019

Buy/sell activity remained very robust in 2018 – the fifth consecutive year of over 200 transactions. Underlying today’s…

OVER-THE-TOP Advertising!

Last month, I made the ‘big switch,’ cutting the cable-delivered TV to ‘Streaming,’ and in the process, discovered…