Personal Identity Theft – Is your Dealership Covered?
The idea that a dealer may be held liable for personal identity theft began to come up about…
Dealer News February 1The idea that a dealer may be held liable for personal identity theft began to come up about…
Dealer News February 1Back in 2005 I wrote an article on issues involved with protecting your valuable intellectual property, in particular…
Dealer News February 1If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…
Dealer News February 1As we start a new year, many of us will perform a system “year-end” for the prior year.…
Dealer News February 1By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…
Dealer News February 1Imagine a dealership that only tracks closing ratios against write-ups. That team may or may not be doing…
Dealer News February 1You have bad breath. It hurts you to hear that, I am sure, but someone had to tell…
Event News February 1I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
Dealer News February 1Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
Dealer News February 1