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Latest in: News

Do you Have a BDC or a BCC?

BDC is one of the most incorrectly overused terms in the automotive retail environment. Far too often, the…

Dealer News August 1

A Competitive Edge with Customer Service

Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty…

Dealer News August 1

Non-Compliance – Your Employees May Be Costing You Money

We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.”…

Dealer News August 1

Small Coverage Details that Could Cost Your Dealership a Fortune

The past several months we have seen some interesting policy quirks. Knowing this information may help you be…

Dealer News August 1

‘Kick Butt & Take Names’ Marketing

Don T. is a second generation import dealer who regularly sends me e-mail updates on success milestones at…

Dealer News August 1

Don’t Write It in Sand, Carve It in Stone

Every time I do a 20 group, dealer state association meeting or anything where a group of dealers…

Dealer News August 1

Preparing for Change – Don’t Lose Data or E-mails

Changing DMS or CRM providers is hard enough. Your employees don’t like change and it seems like you…

Dealer News August 1

Voicemail – the Forgotten Tool

In past articles I’ve shared my belief that the best way to immediately improve sales is simply getting…

Dealer News August 1

The Power of the Word

What is the impact of word choice on sales? In a word, dramatic. When a customer submits a…

Dealer News August 1