Service by the Numbers: Seven Benchmarks of Success!
For those of you attending the NADA convention January 24 – 27 in New Orleans, I will be…
Dealer News January 6Latest in: News
Pushbutton Profit
Fumbling through your pockets or handbag to search for the right car key on a key ring is…
Dealer News January 2
Vendors, Vendors, Everywhere. How do I choose the right one?
There is no shortage of vendors ready to take your money…um, I mean provide you services to increase…
Dealer News January 2
Best Practices for Responsive Design
When Responsive Web Design hit the automotive space over a year ago, it was a brand new concept…
Dealer News January 2The Heartbreak (and Loss) of Broken Promises
A covenant is a contract. We make them when we ask someone’s hand in marriage, we sign one…
Dealer News January 2
Who is Serving Who?
“The customer knows in the first 60 seconds if you are trying to help them, or help yourself.…
Dealer News January 2Buyer Budget Rescue is Goodwill Karma for Car Dealers
Auto dealers aren’t budget counselors, but what if they were? Think of the goodwill a dealer would create…
Dealer News January 2NEW CAR INVENTORY MANAGEMENT TOOLS TO BE LAUNCHED AT NADA 2014
New Car IQ™ (www.newcariq.com), the automotive industry’s first new car inventory management system, will be officially unveiled at…
Dealer News January 2
What Really Makes A Customer Defensive
Having been in the car business for over thirty years, I have often been amazed at how some…
Dealer News January 2
