Why Auto Dealers Fail, But You Don’t Need To, from Dealer Marketing. “It’s failure that gives you the proper perspective on success.” —Ellen DeGeneres Where to begin with quotes on success and failure? Ellen’s is only one of countless goo

Zig Ziglar said “You have the perfect processes in place to give you exactly what you got last year.” I’m betting most dealers and managers would like to have a more productive and more profitable year this year versus last year. Increase servi

TPMS – Making sure the light comes on when it’s supposed to!, from AutoPro Workshop. “The light wasn’t on when I got here!” Your customer is adamant that the funny looking yellow warning light now brightly illuminated on his instrum

OTC launches industry-first wireless OBDII dongle tire pressure monitoring system device in North America, from Motor Age. OTC has released the industry’s first all-in-one tire pressure monitoring system (TPMS) tool with wireless OBDII dongle, acti

Service Scheduling – Meet Shop Watch, from AutoPoint. We’d like to introduce you to the service-scheduling feature within our Shop Watch system, which was recently acquired along with Service Dynamics. Shop Watch is a Service Management System de

FCA Will Loosen Tech Restrictions, from Automotive News. DETROIT — Fiat Chrysler will loosen restrictions on about half of its U.S. dealerships so specialists in their service departments, such as diesel mechanics, can work more efficiently. Th

Where Most Service Clinics Fail – And How To Ensure Yours Succeeds, from Driving Sales. Most dealers understand the importance of customer retention. They’re e-mail-blasting sales messages, sending direct mail, and their salespeople are combing o

Fix It, from Fixed Performance. It’s interesting to me that the focus of day-to-day business operations in the dealership cover so many topics. The focus might be on customer satisfaction, parts loyalty programs, repair order performance, and t

Automated Vehicle Technology: Threat Or Opportunity, from Body Shop Business. When the first driverless vehicle pulls into your shop’s lot, the experience is likely to be unreal. Sure, there will be quarter panels to paint and bumpers to repair. Ho