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Recommended Maintenance…The Important Role

So after working first as an advisor, then to a service manager, and then to a fixed operations director for an Asian Manufacturer franchised dealership, I can tell you that maintenance plays
Jun 20, 2017
Posts News

First Annual Digital Dealer Charity Auction Nets $10,000 to Benefit Local Make-A-Wish Chapter

Digital Dealer is proud to announce their first annual Digital Dealer charity auction netted a $10,000 donation to the local Tampa chapter of the Make-A-Wish foundation.
Jun 19, 2017
Posts News

The Costco Effect and Customer Loyalty

Costco has certainly built a loyal following over the years, even though it literally charges consumers for the privilege of buying goods from them – and many consumers happily do so.
Jun 19, 2017
Posts News

Sales Stalling Out? Time to Switch to the ‘Service’ Gear

The automotive industry has a problem. As a recent WardsAuto article notes, after several years of increased demand and record-breaking sales numbers, car-buying momentum
Jun 19, 2017
Posts News

3 Service KPIs to Review Every Thursday

For service managers, I have found that Thursday is a good day to do a trial close as you get ready for the end of the week. By Thursday you know pretty well where you stand
Jun 16, 2017
Posts News

Witt’s Wise Words: Service Advisors [VIDEO]

ELEAD1ONE partner discusses why dealers might be missing the boat when it comes to Fixed Ops customer service by tasking service advisors with the wrong responsibilities.
Jun 16, 2017
Posts News

Site Search Filtered or Free Form

When it comes to finding things on your website, your customers are either clicking buttons or using a search box. This is true whether you sell cars, cookies, or clothes. Nearly every single person
Jun 15, 2017
Posts News

LotParty Quick-Tip 28 : What Percent Should You Have 31-60 Days Old? [VIDEO]

Lotpop will provide the people and processes for automotive dealerships to be more successful in todays market. There are 100 times more customers searching online for their next used car,
Jun 15, 2017
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Fletcher Jones Auto Group Partners with AutoGravity to Bring Financing of Real Time Inventory to the Smartphone

AutoGravity, a FinTech pioneer on a mission to transform car shopping and financing, has announced the launch of real-time inventory on the Fletcher Jones Drive (FJ Drive)
Jun 15, 2017