On March 1, 2011, Century Motor Corporation in Wentzville, MO reopened its doors as a Dodge Chrysler Jeep dealership, nearly two years after being one of the 789 dealers terminated by Chrysler as part of its bankruptcy. In the top 10% of Chrysler sal

An economic warning to the US dealer It is now spring of 2011 and we are experiencing a thaw from one of the harshest winters on record. The temperatures are rising and the days are getting longer. We are also beginning to see green sprouts after a l

Imagine you are at your doctor’s office. The office clerk asks for your driver’s license and insurance card, then disappears to make a copy for the doctor’s file. After your combined four hour visit, during which you saw the doctor for five min

It’s a tough market. Definitely getting better, but still a challenge to even the most seasoned, experienced dealers. Some of the dealers I’ve spoken with over the past few months have been trying new low-cost marketing ideas suggested by employe

The state motor vehicle franchise laws may have something to say about that It was reported last week that Mercedes Benz USA is taking over the distribution of smart vehicles from Penske Automotive. The problem, of course, is that Mercedes Benz USA h

Taking a pragmatic approach to problem solving, Wayne Ussery, director of Internet marketing for Jim Ellis Automotive Dealerships in Atlanta, GA, came from a parts and accessories background to create and grow one of the most robust automotive Intern

Taking a pragmatic approach to problem solving, Wayne Ussery, director of Internet marketing for Jim Ellis Automotive Dealerships in Atlanta, GA, came from a parts and accessories background to create and grow one of the most robust automotive Intern

Last month’s article, “The Accolade Sandwich Sales Meeting” leads me to share specifics about what, from my experience, must to be communicated and maintained internally by you and your department heads, or “position coaches.” You must perf

Unless you’re viewing an archived version of this magazine or you just picked this up in the service waiting area at the dealership, you are likely reading this article within a week or two either way of the 10th Digital Dealer Conference and Expos