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Dangers of Failing to Check Warranty Notes
Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car owner has decided…
Dealer News September 1New Year-end Federal Requirements
I admit that I watch too much sports. My time could probably be better spent with constructive activity,…
Sales and Finance September 1Quit Changing the Pay Plan!
If you ask 10 service managers to define the perfect pay plan for service advisors, you will get…
Dealer News September 1Structure and People: The Key to Executing a Great Process
If process is the foundation of superior Internet sales performance, then structure and people are what leverage that…
Dealer News September 1Every Month Should Be a Record
While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on…
Dealer News September 1Moving from the Physical to the Virtual Sales Space
In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s…
Event News September 1So, You Can’t Find Technicians?
I was making a 20 group presentation not long ago and someone said to me, “We need technicians…
Dealer News September 1Kevin Frye, E-commerce Director, Jeff Wyler Automotive Family
The Jeff Wyler Automotive Family, one of the top 50 dealer groups, has been a mainstay in the…
Dealer News September 1
Brian Benstock, Paragon Honda and Acura
Paragon Honda and Acura in New York is a great family success story, says Vice President and Partner…
Dealer News September 1
