Adapting your dealership and office to the customer’s experience is still a go-to tactic for good Customer Relations. Sources at F&I and Showroom talk missed opportunities and making up for lost time in this lively analysis:

The best hitter on every professional baseball team and the best fisherman on every pier have one major thing in common: They have learned that skill alone won’t get them to the top. What will is their ability to get into the mind of their opponents.

We all have an idea of what we think is the best way to present products. Should we talk about products immediately after meeting the customer or after we have discovered why the customer needs them?…

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