Phone and e-mail aren’t the only ways consumers are communicating these days. With traditional BDC/Internet departments focusing on just phone and e-mail, the opportunity for disconnect with the customer grows! New communication paths give so many verticals to engage with consumers, forcing us to broaden our scope on how we communicate. Dan Moore is sharing his expertise with you.
What action items will you take back to the dealership?
1. Acknowledging the communication verticals available to reach and engage customers.
2. How to integrate the different communications into your dealership.
3. Process for each communication vertical, so the customer’s experience is the same no matter what method of communication.
4. How to make your smartphone work for you inside the dealership.
Click here to watch Dan’s video: http://www.youtube.com/watch?v=Ck09mF0ureQ
Dan Moore is the CEO of Smart Web Concepts, Inc. With his wide array of experience in automotive sales and management, he has a unique perspective: he’s a big-idea thinker with boots-on-the-ground experience in leveraging the Internet to increase sales for a number of dealerships and dealership groups throughout Northern California. Today, Moore helps dealers get ahead of the Internet steamroller so they aren’t flattened by their competition. He creates smart Internet strategies using social media, search engines, and online advertising to maximize dealers’ people, processes and advertising budgets.
An 11th Digital Dealer® Conference & Exposition Featured Speaker: Dan Moore — Consumer Communication is Changing, Are You? Phone and e-mail aren’t the only ways consumers are communicating these days. Learn how to broaden your chances to communicate with your customers via new paths.
We’re building out the agenda, selecting speakers and topics for more than 80 sessions that are laser-focused on all things digital – Your Best Bet for Success! www.DigitalDealerConference.com