Technology has transformed how dealerships operate, making everything faster, smarter, and more automated. But in the pursuit of efficiency, it’s easy to overlook one important truth: behind every click, form submission, or online inquiry is a real person, not just a lead or a data point. Customers are emotional, connection-seeking human beings, and that need […]

President Donald Trump’s 25% tariff on all cars imported to the United States has sent ripples through the global automotive industry. Officially implemented on April 3, this policy is already reshaping manufacturing decisions and trade strategies. Everything seems to be in flux as automakers reevaluate their approach to the U.S. market. Some are shifting production […]

A collaboration between Reynolds and Reynolds, Volkswagen Group of America, and LaFontaine Automotive Group has introduced a new approach to vehicle service, combining cutting-edge kiosk technology with mobile service capabilities. This initiative, launched at Volkswagen’s Auburn Hills operations facility, focuses on a shared commitment to improving both customer satisfaction and employee productivity. The partnership integrates […]

Today’s auto dealers face a myriad of frustrations, challenges, and obstacles, particularly tied to lengthy transaction times for car shoppers. The efficiency of these transactions is paramount, especially in light of current tariffs that pose a significant threat to the bottom line. Dealers must ensure every possible efficiency in their business operations to remain competitive […]

The automotive retail industry entered 2025 at a crossroads. The first quarter of the year did little to clear up that uncertainty. This year’s Q1 Haig Report showcases a market filled with optimism yet balances it with challenges emerging from tariffs and other economic headwinds. Despite strong demand in the buy-sell market, transaction activity plummeted […]

U.S. auto retailers have had a longstanding relationship with local commercial and business fleet customers, especially in the servicing of vehicles in the fleet. Rapidly changing updates to connected vehicle data is offering an opportunity for retailers to further grow this business, but their technology proficiency to properly leverage this data poses great challenges for […]

The used car market is experiencing a wave of fluctuations and they’re not only restricted to internal combustion powertrains. After two years of consistent price declines, hybrids and electric vehicles (EVs) have seen surging prices in May, increasing by an average of $750 from April according to the Carfax Used Car Index. This jump is […]

Automotive recalls continue to be a critical issue affecting road safety and consumer trust. Over 28 million passenger vehicles, light trucks, and vans were affected by recalls in 2024, with 505 campaigns labeled as “high-risk,” according to Recall Masters’ 2024 Automotive Recall Report. This includes both 445 federally mandated recalls from the National Highway Traffic […]

A great trade-in experience doesn’t just close a deal — it opens the door to long-term loyalty and valuable referrals. It’s a key moment that shapes how customers perceive your dealership during the transaction. When the process is fair, transparent, and efficient, it builds the kind of trust that brings customers back and turns them […]