Revolutionize the way your dealership does communications. Tracking every inbound and outbound communication in your store, will empower you with the data you need to make sure you convert opportunities into new and returning customers. Using a CI platform, your dealership will capture the most accurate Department, Appointment, and End of Call Status metrics. With more than 80% of all leads originating from a phone call, can you afford to miss out on capturing your store’s communications?
Primary Learning Objectives:
1. Learn to track each ad source with different phone numbers and implement a DNI Solution to learn more about each customer.
2. Learn how simply answering the phone, your sales will dramatically increase 3. Discover a solution with a Strong Alert capability that tracks missed opportunities, abandoned calls, and phone line issues.
4. Learn how to coach your team with the data collected to ensure a positive customer experience
VP of Sales, CallRevu
Steven has served in the Automotive Industry for 25 years having started in Sales and worked his way through roles as Finance, Commercial, Sales Manager, General Manager and Executive Leadership roles for Auto Groups. His last Automotive role was serving 23 Dealerships in his Corporate role as Director with the Gurley Leep Automotive Family. During his time there his team was responsible for creating and implementing two centralized BDCs and a Digital Marketing Company that provided services from SEM to Videography. The Agency became a Google Premier Partner and was awarded amongst the 2017 Google All Stars. For the last 6 years Steven has served as an advisor and Board member for more than a dozen Companies and is an avid Volunteer for Habitat for Humanity and local Charitable Organizations.