Your service department is the lifeblood of your dealership but keeping up with growing service demand while delivering an excellent customer experience is no easy task. Even with a dedicated reception or BDC team, the volume of calls can quickly bec

The modern car shopper is increasingly flexible, digitally savvy, and motivated by a complex mix of needs, wants, and economic realities, according to the 2025 Consumer Insights Report from CarGurus. The eighth annual study, which surveyed over 3,000

Over the years, digital retailing has reshaped the car-buying experience, streamlining dealership operations and boosting efficiency across every step of the process. However, every change brings new challenges. In this article, we’ll explore the m

Alarming Spike In Odometer Fraud Since Last Year Costing Unsuspecting Buyers Thousands

Artificial intelligence is rapidly becoming a crucial part of the car buying journey, according to a new survey from Cars.com. The “AI in Car Shopping Consumer Survey” discovered that the technology is already having a profound impact on

Impel, an Automotive AI solution provider, has announced the completion of a secondary share sale, bringing on venture capital firm FM Capital as a new investor and strategic partner. The transaction provides liquidity for early investors and former

Sometimes it takes an epiphany moment to understand the gravity of a threat. That was certainly the case for a dealer who called me recently. He was enjoying a relaxing family vacation when he got a call from a bank representative asking about a ques

President Donald Trump’s 25% tariff on all cars imported to the United States has sent ripples through the global automotive industry. Officially implemented on April 3, this policy is already reshaping manufacturing decisions and trade strateg

ATLANTA, Dec. 10, 2025 – The average transaction price (ATP) of a new vehicle in the U.S. moved higher in November, according to estimates released today by Kelley Blue Book, a Cox Automotive brand. New-vehicle prices have been increasing stea