Key Takeaways Evolving Buyer Behavior: Insights from the 2026 Urban Science Harris Poll reveal shifting buyer habits, including a greater emphasis on convenience and digital-first interactions during the purchasing process. Dealer Confidence is High:

During my opening keynote at AutoIndustry.AI 2026, I “mystery shopped” 100 car dealers with AI agents… in a room full of car dealers. On Tuesday, Paul J Daly and Kyle Mountsier kicked off the first-ever Auto Industry AI Summit. As t

This new platform eliminates integration barriers, giving developers and partners the power to instantly deploy next-generation tools that redefine speed, reliability, and the entire fixed ops experience.

For a long time, the car-buying experience revolved around negotiation. It shaped how deals were structured and how salespeople were trained, while also influencing how customers prepared for the experience. Many buyers walked in expecting a process

Key Takeaways New-vehicle prices remained high but showed signs of moderation: The average transaction price reached $49,461 in April, up 1.8% year over year, which is still elevated but below the historical average pace of price growth. SUVs and tr

Here is the tension every dealer principal, GM, and F&I director is navigating right now: customers expect a near-frictionless buying experience, while federal regulators are demanding forensic-level documentation behind every deal. With the FTC&

New in-app tool, now being used by Stellantis &You UK and Perrys, helps dealers respond to enquiries with branded, one-to-one video messages

Why the strategy-execution gap is quietly draining your ad spend, and what to do about it.

New CARFAX data underscores growing risk as camera-related recall alerts spike