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Conference & Expo: October 14 -15, 2025
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

FTC Will Await Legal Challenges Before Enforcing CARS Rule

FTC Will Await Legal Challenges Before Enforcing CARS Rule

The Federal Trade Commission (FTC) issued an order Jan. 18 postponing the effective date of the Combatting Auto Retail Scams (CARS) Rule as a legal challenge makes it way through the courts. The CARS Rules will require up-front pricing in dealers' advertising and...

Consumer Satisfaction With Auto Dealers Jumped 8% Last Year

Consumer Satisfaction With Auto Dealers Jumped 8% Last Year

A new survey shows car buyers are increasingly happy with their dealers at a seven out of ten rate. Cox Automotive’s annual Car Buyer Journey (CBJ) Study released Jan. 17 revealed satisfaction with the overall vehicle shopping and buying experience improved in 2023...

7 Habits to Highly Effective Video Email

7 Habits to Highly Effective Video Email

Did you know that the average working professional receives 120 emails every day? No-one has time to read that many emails; so do you know what happens to most of your dealership's emails that get sent out? They get deleted without ever being opened. Yet, email is...

New One-Stop E-Commerce Platform Offered for Ford, Lincoln Dealers

New One-Stop E-Commerce Platform Offered for Ford, Lincoln Dealers

The Shop is now open for dealers at Ford and Lincoln. FordDirect, a joint venture between Ford dealers, Lincoln retailers and Ford Motor Company, announced Jan. 16 the launch of a new e-commerce platform for dealer solutions called The Shop. The company’s e-commerce...

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