Announcement from Car Wars
Car Wars is excited to announce a partnership with Kenect, a leader in the texting platform space, to bring automotive and RV dealers a best-in-class combined offering of call tracking and texting platforms.
Typically, to allow customers to both text and call the business, a dealership would have to provide customers with a line for texting and a line for phone calls. This experience is cumbersome for customers, and also results in a loss of both phone calls and texts when customers attempt to text or call a number without the correct functionality.
Dealerships who partner with Kenect and Car Wars can streamline communication and instantly connect customers with their intended party. By leveraging the integration, your customers can call and text via the same phone number. Text messages will show in Kenect so agents can quickly handle the conversation, calls on that same line will connect to the intended party at the dealership and provide tracking, categorization, and reporting on those phone calls through Car Wars.
These exchanges will provide dealers with up-to-date customer records in CRM for a modernized workflow.
“The number of consumers who consider texting as their preferred method of communication with dealerships is ever-increasing, especially in the Service Department. Kenect is one of the most powerful texting platforms on the market with intelligent routing, auto-response capabilities, and can even facilitate payments,” says Car Wars CEO, Stephen Bay. “We’re excited to bring them into the Car Wars ecosystem as a valued partner with a tight integration that we know will deliver return for our customers.”
As the partnership continues, Car Wars and Kenect will innovate to provide improved customer experience and transparency over both calls and texts.
“Kenect is excited to team up with Car Wars. This integration will be a game-changer in the industry, allowing businesses to send and receive text messages from their business’ number, collect payments, and generate leads through texting. We’re so thrilled to be partners with a great company like Car Wars, to add even more tools to help businesses succeed,” said Shaun Sorensen, Kenect CEO.
Kenect helps businesses connect with their customers. We build simple texting tools that are elegant and easy-to-use. Thousands of companies across North America use our platform to text their customers, generate online reviews, gather leads from their websites, video chat, and collect payments.
Based in the Silicon Slopes of Utah, our team is committed to helping businesses improve their customer experience and customer communication.
To learn more about Kenect, visit kenect.com or text us at (888) 972-7422.
About Car Wars
Car Wars, a division of Call Box, leverages human reviews, artificial intelligence, and seamless integrations with top automotive CRMs to equip Sales and Service departments with everything they need to Own The Phone. By listening to and categorizing every inbound and outbound call at a dealership, Car Wars provides managers with insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in both Sales and Service.
Car Wars uses transparent accountability alongside live call insight to create a high-powered phone culture that helps more callers faster and, ultimately, converts more phone calls into booked appointments.
Questions or want to learn more? Contact us at email@example.com.