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Live Operator Assistance Now Standard Feature of Ford SYNC Services
DEARBORN, Mich. – In a step to further enhance the SYNC® experience, Ford is adding Operator Assist, a new free service that allows users to connect with a live person, as…
Dealer NewsDealership Sales and e-Marketing Directors Explain Internet 101 for the Sales Consultant to the General Manager
Whatever happened to selling cars? In an era of shiny terms and flashy products, it’s easy to get lured away from what pays your check….the sale of an automobile. Without…
Dealer NewsZappos Customer Loyalty Team Managers Share How to Build a Customer-Focused Culture
How did Zappos.com grow its gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008? They did it by focusing relentlessly on customer service. Jim Carrillo and Duke Cajala…
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