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Steve Cannon: Customer Experience Starts With Workplace Culture
Steve Cannon, CEO of Mercedes-Benz USA, gives insight on dealership culture. F&I and Showroom describe his outlook on social media stings and dealer engagement surveys that do trickle-down to the digital consumer, impactive for…
Dealer NewsAutoNation: Coast to Coast Under One Name
AutoNation Dealership Group has made the move to re-brand all rooftops, say sources at F&I and Showroom. Honda and J.D. Power comment on the successful marketing potential of AutoNation’s tactics,…
Dealer NewsFord shelled out big bucks to lure away Farley, SEC filing says
Ford Motor Co. paid a hefty sum to lure Jim Farley away from Toyota Motor Corp. in 2007, according to a Securities and Exchange Commission filing Tuesday. Farley, 50, Ford’s…
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