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Why are Consumers So Ambivalent about Bringing Recalled Vehicles into Your Dealership?
There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the…
Dealer News3 Quick Tips for Handling Declined Service
Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend,
Dealer NewsStrengthening Internal Controls to Prevent Fraud
Fraud is often not detected until after the crime has been committed. According to the Association of Certified Fraud Examiners (ACFE), the average time it takes to identify fraud is…
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