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Increase Staff Productivity by 50%… While Increasing Morale
In her book Multipliers, Liz Wiseman shares research, which suggests that the American worker is only 40-70% productive on average. She details a number of traits that are prevalent among…
Dealer NewsManaging Increased Telephone Traffic in a Digital World: Understanding the Totally New Experience the Caller Demands
It may seem surprising with all the methods of communication available, but the most frequent and meaningful interaction with your prospects and active customers is still a phone call. Yet,…
Dealer NewsHow Digital Retailing Will Change Staff Responsibilities
Is your dealership planning to implement a digital retailing solution this year? If so, you’re not alone. According to a 2017 study by Root & Associates and CDK Global, more…
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