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6 Questions to Ask Associates to Evaluate Their Customer Service Skills
Hiring and retaining sales professionals and service advisors who possess great customer service skills and are also trainable for improving these relational skills—this is your goldmine. In order to stay…
Dealer NewsThree Ways to Fix “F&I Apathy” on Your Showroom
When dealerships are struggling with F&I production, there is plenty of blame to pass around. From training to pay plans, from process to personnel, there are multitude of reasons performance…
Dealer NewsHow to Safeguard Your Dealership’s Social Media Accounts
Even though social media has become mainstream, there are surprisingly many dealers who haven’t secured their social media accounts. How do I know this? Because on a regular basis, I’m…
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