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Creating a Lasting Impression
Challenging situations in business are inevitable, but what makes the difference is how you handle them. No one can control how a customer reacts, feels, talks, or behaves, but you…
Dealer NewsTesla Suffers Another Setback
A Legal Ruling in Efforts to Avoid Using an Independent Franchised Dealer Network On December 6, 2018, the Connecticut Superior Court affirmed an earlier administrative law judge’s ruling that Tesla’s…
Dealer NewsCreating a Sales Culture in Fixed Ops!
Every process in your dealership falls into one of two categories; it’s either administrative or revenue-generating. Granted, every job description of every service employee has a certain amount of administrative…
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