The insights at Digital Dealer Conference & Expo are not restricted to just our session rooms. While attendees are enjoying their dedicated expo hall time, they will also have the opportunity to visit the Car Wars Booth #625 for different talks from industry experts!
Your Marketing is Working, But Your Phones Are Breaking the Funnel
Speaker: Kevin Frye, Marketing & eCommerce Director, Jeff Wyler Automotive Family
You’ve done the hard part, your marketing is driving leads. But if your phone process isn’t built to convert those leads, you’re leaving money on the table. In this session, Kevin Frye shares how to close the loop between marketing and phones, and what dealerships need to do to ensure their phone handling keeps up with their advertising efforts.
Customer Experience is a Team Sport – Aligning People, Phones, and Process
Speaker: Jake Hales, Digital Operations Manager, Gee Automotive
Customer experience isn’t just one person’s job, it’s the result of a team working seamlessly together. In this session, Jake Hales will dive into how aligning your people, phones, and processes creates a consistent, high-quality experience that drives loyalty and sales. Learn practical strategies for breaking down silos and making sure every call counts.
The Power of Connection: Why the Phone Still Matters in Automotive
Speaker: Joseph Cajas, General Manager, Covert Ford/Lincoln
In this session, discover why the phone remains one of the most powerful tools for dealerships to connect with customers, build trust, and drive sales. Learn practical strategies for coaching teams to handle calls effectively, avoid common pitfalls, and create a culture of accountability. Explore how balancing personal connections with digital initiatives can strengthen customer relationships and positively impact dealership performance.
AI on the Line – How Artificial Intelligence is Transforming the Way Dealerships Connect to Customers
Speaker: Dennis Gingrich, Sales & Finance Director, The Niello Company
Artificial Intelligence is no longer a future concept, it’s already reshaping how dealerships connect with customers. From answering calls to automating follow-up, AI is helping stores operate more efficiently and deliver stronger customer experiences. In this session, explore real-world applications of AI on the phone and what dealerships need to consider before diving in.
How to Minimize Missed Opportunities on the Phone
Speaker: Kevin Frye, Marketing & eCommerce Director, Jeff Wyler Automotive Family
Many dealerships are unknowingly losing valuable revenue through missed or mishandled calls. Kevin Frye talks through what his team discovered when they started digging into failed calls, and what they’re doing now to fix it. If your dealership is seeing a pattern of missed connections, this session will show you where to start.
Culture Wins Calls – How to Build a Team That Wants to Win
Speaker: Dennis Gingrich, Sales & Finance Director, The Niello Company
Great phone performance doesn’t just come from training, it comes from culture. In this session, explore how to create a competitive, high-performing environment where your team actually wants to answer the phone, win the call, and deliver results. Learn how dealerships are using healthy competition to boost accountability, energy, and call outcomes.
Measure What Matters – Turning Phone Metrics into Growth
Speaker: Jake Hales, Digital Operations Manager, Gee Automotive
Tracking phone metrics is only useful if you know which ones actually drive growth. In this session, Jake Hales will break down the key phone data points dealerships should focus on and how to turn those insights into actionable strategies that boost sales and customer satisfaction. Learn how to move beyond vanity metrics and create measurable impact.
Don’t Miss Out!
There isn’t much time left to register! Make sure you’re in Vegas on October 14 and 15 so you don’t miss out on key insights that could enhance your business and important industry connections that could last a lifetime.
Digital Dealer offers full conference and expo badge options, as well as an expo hall-only option for Dealerships/OEMs. There is also Non-Exhibitor Conference & Expo Pass.
Two days. Endless value. Check it out before it’s too late!
Click here to register now.
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