BizzyCar, an AI-driven recall management solution provider, has expanded its technological footprint with the launch of Service Engine, a new AI-powered solution designed to revolutionize outbound service campaigns. Announced ahead of the NADA Show 2026, the tool promises to help dealerships fill service lanes and boost customer-pay revenue by automatically identifying opportunities and booking appointments—all without requiring additional staff.
Service Engine is built on the same foundation as BizzyCar’s successful recall management platform, utilizing an AI Agent that the company claims drives a 52% conversion rate. This performance reportedly outpaces human call center agents while operating at a fraction of the cost. By applying this proven technology to broader service needs, BizzyCar aims to solve a persistent industry challenge: the pressure to increase service volume while managing tight labor costs.
“Dealers are under constant pressure to keep service lanes full without adding staff,” said Ryan Maher, CEO of BizzyCar. “Service Engine lets them do just that.”
Driven by Dealer Demand
The development of Service Engine was a direct response to feedback from BizzyCar’s existing dealer network. Having witnessed the efficacy of the platform’s recall and mobile service solutions, dealers requested similar AI support for general maintenance and non-recall campaigns. The new solution targets critical revenue drivers, including scheduling first service visits, managing routine service intervals, recovering declined services, and re-engaging lost customers.
The system operates autonomously to identify these opportunities and initiate two-way conversations via SMS. The AI Agent handles the dialogue and scheduling, syncing appointments directly into the dealership’s scheduler. To ensure quality control, the system employs a “human-in-the-loop” approach. Interactions that require nuance or meet specific dealer-defined rules are seamlessly handed off to the dealership’s BDC, accompanied by a concise summary to enable quick, informed staff responses.
Centralized Efficiency
Beyond automation, Service Engine offers a centralized dashboard that integrates customer information, service history, and appointment details through DMS integration. This single-interface approach allows BDC agents and service personnel to view both AI-handled and escalated conversations in real time. Managers gain immediate visibility into performance metrics, including appointment volume and show rates, ensuring full transparency over the department’s operations.
By automating the repetitive task of outbound outreach, Service Engine allows dealership staff to focus on high-value interactions while ensuring that no service opportunity slips through the cracks. The tool effectively scales a dealership’s outreach capabilities, providing timely, personalized responses to customers at scale.
Service Engine will be officially rolled out at the NADA Show 2026 in Las Vegas. It will be available as an add-on for dealerships currently utilizing BizzyCar’s Recall Management platform, further consolidating the company’s position as a comprehensive provider of automated service engagement solutions.
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