Does that mean social media is pointless? Does it deem it worthy of cutting from your digital budget? Think again. Social holds the keys to getting your dealership in front of exactly the right audience. Think about it this way – what is every sing

At the upcoming DD18 in Tampa, I will be sharing why the Real Market Value (RMV) should decide your advertising – otherwise, you are wasting or sabotaging your marketing efforts. The RMV should also affect your pay plans – otherwise, your pay pla

The Road to the Sale is dead. This concept that consumers arrive at a decision to purchase because we’ve walked them through a drawn-out series of steps is no longer realistic. If the average prospect told us how they would like to buy rather than

For most dealers, video is the missing ingredient for increasing conversions. Our session begins with strategy and then shifts to tactical planning. Most consumers wait until the last week to choose a vehicle–imagine how hard it is for them to

In early 2012, based on years of work with the biggest 3rd party listings sites as a technology vendor, it became clear to us that the Vehicle Detail Page (VDP) was not only the most important page on 3rd party sites, it is the most important part of

When General Manager Tim Van Binsbergen arrived in 2005, he realized that the store had a unique marketing challenge: the location was relatively isolated, not easily accessible or visible from the freeway, and it did not sit on a traditional “deal

We need more leads, we aren’t selling enough, call the ad gal, or get on the net and find some leads, change the key words, fire the SEO, who now is like the SOB… because your techie person won’t call you back and has you on their spam list now

My lengthy career in consulting, training, management, dealership ownership, and speaking engagements has taken me around the world, including visits to hundreds of dealerships here and abroad. It has, to say the least, been enlightening. At this poi

Great technology alone only delivers BAD service FASTER! Learn how GOOD processes with the RIGHT people trained well, SELL! Your personality is the biggest determining factor (or detriment!) to your success… This presentation will condense 15 years