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Upcoming Webinar: The 4 Best Kept Secrets to Mobile Live Chat Success with Todd Smith

The latest research is clear that mobile-only users are quickly taking over the online retail world and according to comScore, they now outnumber desktop-only users by at least 1% and growing, with 78% using both mobile and desktop platforms. Also,
Jun 15, 2015
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Navigating SEO: 5 Little-Known Factors That Could Affect Your Rankings

While ranking factors are a controversial topic in the SEO world, they’re also something SEOs love to speculate about and test in order to learn more about Google. Last year, Brian Dean of Backlinko created a list of 200 Google ranking factors
Jun 15, 2015
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CRM Technology in the Modern Dealership

Managing customer relationships is key to success in the auto dealership industry, but the nature of the dealership industry presents unique problems. If you run a café you get to great your customers in person a few times a week or month and build
Jun 15, 2015
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Trends in Leasing: a Pathway to Improved Brand Loyalty – and Future Sales

New vehicle leasing has grown dramatically in the U.S. since the financial crisis, climbing to almost 23 percent of all new vehicle transactions in the first three months of this year vs. 16 percent in the same time period five years ago, according t
Jun 15, 2015
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Great Time for Car Dealerships to Host Customer Clinics

Spring is a great time for a car dealership to hold a customer service clinic. I’ve always liked these special events that provide helpful maintenance tips to car owners while allowing stores to stay engaged with customers. I’d plan one for the n
Jun 15, 2015
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Negative SEO – It’s Real And You’re Likely A Target

One of the biggest headaches for digital marketing agencies is staying up to date with what is happening with Google’s search algorithms. Lately I have seen a VERY disturbing trend, that it is easier to lower other people’s ranking than it is to
Jun 15, 2015
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The Building Blocks of Corporate Risk Management

While underwriting is known for the “three Cs” ― credit, capacity, and collateral ― corporate risk can best be boiled down to the “three Ps”: people, process, and programs. That was the message from Mark Humphrey, Tidalwave Finance Corp.�
Jun 15, 2015
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I Need Techs!

The Problem We are getting calls from dealerships all across the country and they are increasing by that day regarding their need for technicians. Unfortunately, the solution to the concern doesn’t have an immediate reward and is generally not
Jun 15, 2015
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The Rise of the F&I Digital Handshake

Buyers younger than 40 are more likely to find a date on the digital hotspot Tinder than a brick-and-mortar nightclub, so you should expect them to want to engage with your F&I processes in a new, modern way also. Welcome to the world of the digi
Jun 15, 2015