Impel on June 6 launched WhatsApp as a communication channel for Impel AI, further enhancing the company’s omnichannel capabilities. In addition to webchat, email, and SMS texting, auto retailers using Impel’s AI platform can now deliver personal

Despite media chatter about the viability of dealerships and emerging direct-to-consumer competitors, car buyers still want to visit dealerships. But they want to visit fewer of them. The latest Ease of Purchase Scorecard from service provider CDK fo

Editor’s note: This article was first published at RFIDJournal.com Technology companies are building NFC-based car access solutions that meet a universal standard related to a vehicle’s digital key. The Car Connectivity Consortium (CCC)—a g

Last month, the Federal Trade Commission (FTC) filed its 97 page brief in opposition to the legal challenge to the Combating Auto Retail Scams Rule (CARS Rule) filed by National Automobile Dealers Association (NADA) and Texas Automobile Dealers Assoc

Phoenix, AZ and Ottawa, ON – June 5, 2024 – In a strategic move to address the rising threat of vehicle theft affecting dealerships and consumers across Canada, the Canadian Automobile Dealers Association (CADA) and Kudelski IoT are proud to ann

Inventory management remains critical for auto retailers today in determining profitability, customer satisfaction, and operational efficiency. The traditional methods of inventory management, reliant on manual processes and intuition, are proving in

A quarterly report from Haig Partners LLC found that the first three months of 2024 sets a record for the highest number of dealerships bought or sold despite declining profits. An estimated 151 dealerships were bought or sold in January, February an

NEW YORK – Using its new AI-powered data-mining software, retail automotive advisory firm Dave Cantin Group (DCG) can now provide accurate, reliable data-driven valuations for any new car dealership in the United States, regardless of brand, locati

Editor’s Note: This article was originally published in the May/June edition of Dealer magazine A parable: A successful car dealer had ten mid-sized buy-here-pay-here used car lots. He called ten of his employees and gave them each one of the u