Last month we began modeling service profit makers – the fundamental key elements, which drive the bottom line upwards. Unfortunately, there is no “one” area, which does it all, but rather the precise

The Millennial Generation loves itself. Its members have bad manners, contempt for authority, no respect for older people, and talk, tweet, or text nonsense when they should be working. They show no

EMV, the acronym for Europay, MasterCard and Visa, is the process of embedding payment cards with microchips to authenticate the card and its user. These cards are used as a more secure way to

It’s 2016 and never has the used car industry faced so much disruption! Over $450 million in venture capital has been invested into new automotive start-ups like Beepi and Carvana.  Moreover, GM

Consumers are going on the Internet and browsing reviews of your dealership in ever increasing numbers in order to make a decision on whether or not they want to do business with you. Those review

At some point in time in your dealership's growth (and maybe that's now), it's likely you'll recognize the valuable opportunities available with social media marketing and advertising.

Jay Hinchman, previously general manager at ADESA Las Vegas, and Geoff Parker, previously general manager at ADESA Cincinnati/Dayton, were both recently promoted to regional vice presidents to

When does Customer Experience actually begin? Certainly, it’s in full force during the purchase transaction, but what many companies don’t realize is that Customer Experience begins in the weeks or

In the last few years, technologies like social media, texting and mobile apps have transformed the way dealerships interact with their customers. But we're not done yet. Not even close.