Some people may skip this article because they consider they take pride in not sweating the small stuff.  After all, there are a great many consultants and gurus who consistently preach the message of

Over the past decade or so, the world of vehicle sales has changed in ways that have greatly concerned traditional retailers. The rise of the Internet has brought with it a new flock of sellers,

My last two articles covered conversations I had with Don Hall the CEO of Virginia Automobile Dealers' Association which provided a multitude of revealing insights regarding our industry.

By definition, someone that leads is expected to “go in front; to show the way.” A key to leading by the right personal example—showing the way—is holding people accountable for behaviors

As we wrap up another strong year of buy/sell activity, it is valuable to reflect on some key themes that are influencing the acquisition market, and continue to power this very strong transaction trend.

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes.

There are a multitude of digital solutions available today for dealers to choose from with their marketing efforts. The tremendous amount of data available combined with technology

When it comes to customer loyalty programs, customers like to feel appreciated and recognized for their loyalty. And, if they are not, it doesn’t take much to turn them away from being

Consumers have gravitated to the Internet for – well – just about everything. So, when it comes to digital marketing, it’s more important than ever for marketers to know what’s working and what’s not.