There are currently more than 63 million recalled vehicles still on US roads and highways, which is surprising when you consider that recall repairs are at no cost to the consumer.

Service customers frequently decline some, or all the recommended services, which can be very frustrating to advisors. While it shouldn’t be a service advisor’s job to “find” things to recommend,

Fraud is often not detected until after the crime has been committed. According to the Association of Certified Fraud Examiners (ACFE), the average time it takes to identify fraud is 18 months

Rapidly changing family dynamics have impacted the way Americans buy cars. As a result, car dealer’s success hinges largely on how one critical market segment—women car buyers—engages.

ELEAD1ONE partner Bill Wittenmyer shares insight into how to set service advisors up for success with a few small terminology changes that will positively impact consumer experience

myKaarma Founder & CEO Ujj Nath explains the importance of genuine systematic follow up for dealerships.

In this series of video blogs, Flick Fusion COO Tim James shares Google's 5 auto shopping moments that every dealership should know and how to take advantage of those moments

Note to Dealers and Managers: This article is for your service advisors, but be sure you read it and agree with it before you pass it on to them. This would be a great topic

I was visiting a marginally performing service operation taking a general review of the situation and the newest and hopefully the last manager for a lengthy time (six generals in two years is a bit much)