Bill Wittenmyer explains why dealers should change their language when dealing with service customers from appointments to check-in times in this week’s Witt’s Wise Words.

NITS SOLUTIONS LAUNCHES NEW WEB BASED REPORTING PLATFORM: AFTERSALES IQ™ Centralized data analytics tool gives automotive dealerships greater insights into Fixed Ops performance NOVI, Mich., July 28, 2017 – NITS Solutions, a data analytics servic

Creating an Attribution Infrastructure I’ve talked a lot in the past about the importance of using a multi-touch attribution model with data weighted and reported by an unbiased third party. In this blog, I wanted to take this conversation to the n

With more than 63 million vehicles with open recalls currently on US roads and highways, you would assume that consumers would make recall repairs a priority. So why are consumers so apprehensive to repair those recalls at the dealership? As a dealer

Chinese philosopher Lao Tzu said, “If you do not change direction, you may end up where you are heading.” For many dealerships on the Auto/Mate DMS, they are heading towards being a client of DMS giant CDK. Although the deal requires regulatory a

It doesn’t matter the price of what your are selling. Your customer deserves an experience.

Big data has been a big topic in automotive for a long time now. At this point, I think we’ve all realized there is a limitless digital warehouse of actionable data that exists. However, the struggle remains in deciphering how all the pieces fit to

One very important thing some leaders fail to realize is that communication is the glue that holds teams together. Too often managers get so caught up in administrative tasks, reports and other duties that they tend to ignore their team. As a result,

Dealerships and service locations can now increase service sales with used OEM parts Marketplace. FLORENCE, Ala. (July 20, 2017)—PartCycle Technologies has launched its enhanced e-Commerce platform, PartCycle.com, making it easier than ever for au