Let’s face it, for every 10 businesses that exist, 9 have some sort of rewards program. While they used to be novel and exciting, customers are now used to them. They may well sign up. But, far too often, customers do so not because they are loyal,

A quarter of a century ago, before CSI and ROI were part of our mainstream vocabulary, before tablets or laptops or texting or even cell phones existed, dealers frequently had to wear multiple hats to keep up with business. From answering the constan

ORANGE COUNTY, CALIFORNIA –August 16, 2017– Joe Verde Sales & Management Training, Inc.,(JVSMT) today announced that their senior trainer, Sean Gardner, has been selected to present a workshop, “Finish This Year With A Bang!,” at the

CARMEL, Ind. – August 15, 2017 – ADESA, a business unit of KAR Auction Services, Inc. (NYSE: KAR), announced today that it has added two new members to its sales team. Angela Williams has joined the company as executive sales director. “Angela

Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market In

Cumming, GA (August 14, 2017) – Client Command, the automotive marketing leader in turning active car shoppers into real customers, started the year with a bang, exceeding all quarterly goals, amassing a growing list of accolades, and quadrupling s

We need to talk — but when it comes to talking to our customers, we have to do it on their terms. This week on Hard Facts, I’m talking about an update that will increase your call to actions and let you have discussions with your customer

It’s one thing to have a shed full of tools, but knowing how to use those tools is another matter. The same goes for social media. Learn more on this week’s Think Tank Tuesday.

ALBANY, N.Y. – August 14, 2017 – Auto/Mate Dealership Systems today unveiled its new Texting engine built right into its dealership management system (DMS), allowing auto dealership personnel to quickly communicate with customers in a more effect