Hear from Mike Trasatti about how small actions can create a big impact in someone’s life.

As the first company in Argentina to use SSAB’s Hardox® 500 Tuf wear plate in tipper truck bodies, Industrias Baco has seen customer satisfaction surge. Product lifespan has been extended by about 30 percent, and 90 percent of the company’s tipp

By Bill Springer, President, DriveSure “Every three months or 3,000 miles.” Remember how nice it was when that was the universal recommendation for how often a customer should bring their vehicle back for another oil change? How times have change

ATLANTA, Ga. (October 1, 2019) – Following its strategy to promote talent from within, Manheim today announced two new general manager selections at locations in the West. Assuming new leadership roles are Eddie Lafferty at Manheim Seattle and

Acquisition brings dealer group to six franchises Colorado Springs, Colo – Oct. 1, 2019 – Maroone USA, in partnership with Serra Automotive, has completed the acquisition of Longmont Ford in Longmont, Colorado. The Ford franchise joins an existin

By Charlie Polston, Automotive Customer Retention & Profitability Consultant, BG Products, Inc. Customers in your service department say that value is their top priority. Does that mean you’re charging too much; that you need to lower your pric

By Richard F. Libin, President, Automotive Profit Builders “The pen is mightier than the sword.”  This adage, coined by English author Edward Bulwer-Lytton in 1839, which indicates that communication is an extremely effective tool, has never

By Bill Playford, VP & Partner, DealerKnows Consulting When we hear an example of customer experience, it’s usually followed by an example of some international juggernaut of business. Apple, Disney, Nordstrom, and Ritz Carlton are almost all u

By Anthony J. TaCito, Founder and CEO, TaCito Direct A good friend of mine who now happens to be the top executive and president of a major automotive group, overseeing the operations of more than 50 dealerships, has a saying that he uses quite often