It is no secret that customers are using the Internet to broadcast their buying experiences, and in doing so, directing customers toward or away from your dealership, many times without you knowing. More and more prospective customers are using feedb

It is stating the obvious to assert that core systems such as your Digital Response Management (DRM) system, Customer Relationship Management (CRM) system, dealer web sites, inventory management system, vehicle locator system and dealer management sy

Whether training recruits or re-training “old school” folks, we always warn them of who to avoid, including the waiters!  I mean that in two ways: The sales rep out front waiting on a deal with incomplete tasks on multiple fronts in your CRM rig

There is a place on the Internet that the largest search engine in the world sends people before they get to your website. It is called Google Places and reflects the importance Google is placing on local search. Google Places is a profile for your b

In a recent article in Reader’s Digest, the readers were advised to contact the Internet manager at a dealership to get a good deal. I was pleased to see the recommendation since I’ve been a long time proponent of this as a management position an

Tesla Motors Inc.???s stock fell 15% yesterday to $25.55, according to the Detroit Free Press. The story said Monday, December 27, 2010 marked the 180-day post-initial public stock offering constraint. Edmunds.com???s Senior Analyst Karl Brauer said

Hondatopia gleams in Fort WorthDallas Morning NewsCorrie Watson, who manages Frank Kent Honda, expects the new buildi...

SUV trade-in values plunge as gas prices keep climbingUSA Today"The guidebooks have not caught up to the market," say...

eGMCarTechIt's a Fiat accompli: Local dealer to help reintroduce Italian automakerPalm Beach PostThe subcompact i...