In the car-buying process, there is a gaping chasm between the consumer’s expectation and their experience. The best practice Internet dealer does everything possible to narrow the gap. The data is clear: the customer wants a good price, communicat

Hello and welcome to this week’s edition of Beggs on the Used Car Market. Thanks for tuning in. The slightly delayed spring market was still present on the auction lanes this past week.  Activity was great, values were solid with 55% of the adjust

Thought I would share with you a letter I recently sent to a newly elected member of the United States Congress. As you peruse, consider giving similar encouragement to your Congressman. Honorable Daniel Webster United States Congress  Dear Congress

Tackling the tough issues with grit and optimism is something the Scott Family has been doing for four generations.  So when the recent economic downturn hit the automotive industry, Dealer Principal Andy Scott and his son Douglas P. Scott met its c

Now that the recession seems to be easing a bit and dealers are picking up, especially in the pre-owned department, there is one lesson I know I learned at Progressive Basics, along with the dealers we work with on a monthly basis learned. That lesso

Lori Hammond, Internet director of sales for Conicelli Autoplex, in Conshohocken, PA, has built from the ground up an Internet sales organization with a track record that’s hard to beat.  Conicelli Autoplex is among the top four leaders nationwide

Tackling the tough issues with grit and optimism is something the Scott Family has been doing for four generations.  So when the recent economic downturn hit the automotive industry, Dealer Principal Andy Scott and his son Douglas P. Scott met its c

Lori Hammond, Internet director of sales for Conicelli Autoplex, in Conshohocken, PA, has built from the ground up an Internet sales organization with a track record that’s hard to beat.  Conicelli Autoplex is among the top four leaders nationwide

(Bear with me here – this one will eventually come back around to the Internet sales team.) Today I feel compelled to deviate from my regular article topics covering Internet sales and digital marketing to alert you to an area of your dealership th