DETROIT – The UAW will focus its attention on Ford Motor Co. in negotiations for a tentative agreement. Also today, the UAW and Chrysler Group LLC agreed to an additional extension of the current collective bargaining agreement while continuing to

DEARBORN, Mich. – Ford is putting design in the hands of enthusiasts with a new customizer website that features the 2012 Mustang. Ford launched the site at www.ford.com/cars/mustang to let Mustang enthusiasts take advantage of the classic design

DEARBORN, Mich. – In a step to further enhance the SYNC® experience, Ford is adding Operator Assist, a new free service that allows users to connect with a live person, as a standard feature of SYNC Services. Previously in beta test trial phase,

Whatever happened to selling cars? In an era of shiny terms and flashy products, it’s easy to get lured away from what pays your check….the sale of an automobile.  Without the basics, no flashy product will have a significant impact.  What are

How did Zappos.com grow its gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008? They did it by focusing relentlessly on customer service. Jim Carrillo and Duke Cajala are sharing their expertise with you on the Zappos Family comm

FRANKLIN, Tenn. — Complementing the success of the current “Most _____ per dollar” campaign, Nissan is amplifying marketing support for the all-new 2012 Nissan Versa sedan with an interactive social media promotion.  The

CHERRY HILL, N.J. — Subaru of America, Inc. announced its newest Share The Love charity beneficiary, the Make-A-Wish Foundation. For the first time, Subaru invited Facebook fans to vote on a charitable organization for the automaker’s f

Internet sales velocity comes from attacking process failure points. There are two that all too often occur just after arrival of a lead: failure to send a multi-vehicle price quote within 10 minutes, and failure to follow up with a phone call within

OVERLAND PARK, KAN. – Five collision repair facilities have received recognition from the Coordinating Committee For Automotive Repair (CCAR®) in its GreenLink Shop program, the organization announced recently. The newly-recognized shops are: Caru