Overland Park, Kan. ― NCM Associates, a leading provider of retail automotive 20 Group services, Education, Consulting and the originator of the NCM Benchmark® for Success program for automobile dealers, and Jeff Cowan, founder and president of J

Due to the continued high price of precious metals, catalytic converter thefts continue to be a common crime that can be very costly to auto dealers and automotive service businesses if not addressed. In addition, many insurance policies are carrying

Is it a showing of the times or the impact of the economy? Consumers are starting to indicate that they would rather pay repairs bills to maintain their aging vehicle than pay for a new vehicle, a story from the Los Angeles Times said. Are you seeing

According to The National Highway Traffic Safety Administration’s website, BMW of North America is recalling certain 2011 328i and 335i vehicles to fix a loose bolt. The website said the front drivetrain attachment bolts may loosen and cause power

Experience is the best teacher. One of the greatest benefits of the automotive industry is learning successful strategies from the veterans that have perfected those strategies. Although the dealership empire is very vast around the world, it is stil

Madison, Ind. – Chief™ Automotive Technologies is offering its best pricing of the year as part of a full menu of show specials that start now and extend through NACE 2011 in Orlando next week (Oct. 5-8, 2011). The company is offering special p

Earlier in the year, the U.S. experienced the deadliest tornado season in 50 years, and according to one news station, auto body shops are still getting business from tornado damaged vehicles. KOAM CBS 7’s website said local body shops are continui

Are you looking for the latest easy-to-use tools for e-commerce? Do you want to gain a further understanding of how mobile commerce and technology may be integrated into your Internet program? Do you have a clear picture of cloud computing?  E-Comm

What are some simple, easy to implement, low-cost do-it-yourself solutions that answer the woes many of have felt over the last few years about the service drive? Whether you are a general manager, dealer principal or service director looking to bols