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Play Ball! Customer Service is Much like Baseball

Sometimes it’s easier for people to understand something if you can relate it to a game or activity that is commonly known or played; in this case I like to compare our customer service business to the game of baseball since there are so many simil
Oct 24, 2011
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Ford Explorer Hits the 100,000-Sales Mark

DEARBORN, Mich., Oct. 24, 2011 – America’s love affair with the Ford Explorer is stronger than ever with more than 100,000 Explorers sold this year – making it the fastest-growing midsize utility in the nation. “The Explorer continues to be
Oct 24, 2011

GM Announces $325 Million Plant Investment in Michigan

WARREN, Mich. – General Motors said Friday it will invest $325 million in tools and equipment to support production of future electric vehicle components, creating or retaining 418 jobs. Timing for the project was not disclosed. The plant in suburb
Oct 23, 2011

Ford Confirms Increased Investment in Kansas City Plant

KANSAS CITY, Mo. — Ford Motor Company recently confirmed Kansas City Assembly Plant workers will build its full-size Transit van – Europe’s best-selling commercial vehicle – when the new product joins its North American lineup in 20
Oct 23, 2011

Toyota Material Handling North America Announces Management Changes

COLUMBUS, Ind. — Toyota Material Handling North America (TMHNA) announces the expansion of its executive team in an effort to further strengthen the North American regional operations and distribution channels of the two respected brands it rep
Oct 23, 2011

Auto Loan Default Rates Down in September

NEW YORK — Data through September 2011, released by S&P Indices and Experian for the S&P/Experian Consumer Credit Default Indices, a comprehensive measure of changes in consumer credit defaults, showed the only decrease in credit line
Oct 21, 2011
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Southside Financial Group Launches National Subprime Loan Portfolio Program to Help Franchised and Independent Auto Dealers Achieve Greater Liquidity

Arlington, Texas — Southside Financial Group, an active purchaser of auto finance receivables, today announced the launch of a nationwide program to purchase existing near prime and subprime auto loan portfolios from franchised and independen
Oct 21, 2011

Sales Are Up, But Net Profits Are Down: How Can That Be?

The average dealership parts and service department brought in more annual revenue than the previous year, and yet took less money to the bank. According to NADA DATA 2011, the average dealership saw their year over year parts and labor sales grow by
Oct 21, 2011
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DMEautomotive Makes Customer Loyalty Easy for Dealerships

DAYTONA BEACH, Fla. — DMEautomotive, the industry leader in science-based, results-driven automotive marketing, today announced a new affordable “card-free” customer loyalty program for auto dealerships designed to eliminate the usu
Oct 21, 2011