According to Motor.com, no matter how high your service department’s standards, the first impression your department gives may be off-putting to the customer. Consider taking some pictures of your service department: from the street, from insid

ADP Dealer Services, a division of Automatic Data Processing, Inc. (NASDAQ: ADP) announced they will be hosting multiple Inventory Management Summits for automotive retail dealers during the month of April. These clinics will be held in Florida, Mary

NCM Associates (www.ncm20.com), a leading provider of 20 Groups, training, retail operations consulting, and operations benchmarking services for franchised, independent and BHPH automotive dealers, is sponsoring the 2013 National Alliance of Buy Her

The TransUnion Vehicle Pricing Index (VPI) for the first quarter of 2013 indicated that used passenger vehicle price inflation slipped further into negative territory to -1.4%, a significant drop from the 3.6% rise in price inflation in the same peri

Ford’s new “Video Snacks” are a new method of speeding up the F&I and Sales process for new cars in dealerships. Harnessing the power of video marketing to engage customers, Ford’s two-pronged plan will speed up the car-bu

DETROIT – Ford Motor Co. and General Motors Co. have signed an agreement under which both companies will jointly develop an all-new generation of advanced technology 9- and 10-speed automatic transmissions for cars, crossovers, SUVs and trucks. The

DETROIT  — For the first time in six years, car-repair costs are on the rise. According to the third annual Vehicle Health Index coordinated by CarMD.com Corp. — an online provider of car repair data — repair costs went up 10 percent in 2012.

The experts at Search Auto Parts explain the urgency of keeping labor sales up, and the interrelated nature of parts sales and labor sales. Productivity of technicians is measured by clock hours worked versus hours available. Combining NADA’s r

The Center for Sales Strategy suggests that sales managers watch out for cheating in the competitive sales contest. By making the goals different every time, a more well-rounded investment in both company morale and return can improve the development