Make no mistake, I’m a retail-first guy. I fundamentally believe that dealers should sell every vehicle they acquire as a retail unit to a retail customer. But I also recognize that retailing every used vehicle isn’t always possible—even with t

In today’s Internet driven auto shopping environment and in the future, a dealership’s online sales and marketing strategies will need to constantly evolve in order to attract and retain customers while positively impacting their bottom-line. Dig

There are quite a few dealer website plug-ins designed to generate leads, but on many websites, how they are implemented, hampers the power of these tools. With a great call to action and by closely following the third party’s installation instruct

Your service department exists for the primary purpose of making money. The way you accomplish this is: By selling preventive maintenance so vehicles won’t break down By fixing vehicles that break down due to lack of preventive maintenance That’s

Wealthy millennials less likely to buy on credit, according to AdWeek. Millennials are different from their parents, at least when it comes to spending. The Shullman Research Center surveyed adults with a household income of $75,000 plus on their spe

Top 9 vehicles with best resale values for 2013, from Wall Street Cheat Sheet. For some, a car is a long-term, tangible investment that will repay its owner with years upon years of service before ultimately succumbing to old age and the harsh paces

According to MSN Autos, 2014 Volvos are being recalled for electrical gremlins. Volvo is recalling 8,133 cars for electrical gremlins that can cause the headlights, wipers and other features to malfunction, according to filings with the National High

CFPB warns on credit reporting, according to Used Car News. The Consumer Financial Protection Bureau put on notice companies that supply information to consumer reporting companies. The CFPB released a bulletin stressing that, under the law, these co

For the first time, monthly CPO sales eclipse 200K, according to Autoremarketing. For the certified pre-owned market, it truly might be the best of times. With leasing volumes at a record high, creating inventory for down the road, Autodata Corp. rep